FAQ
Frequently Asked Questions (FAQs) on Lee Kong Chian Natural History Museum (LKCNHM)
How do I purchase my admission ticket?
Our admission tickets can be purchased at the museum ticketing counter, and subject to availability for each of the visit session. The same SISTIC booking fee still applies and do take note that the museum counter only accepts payment made by NETS or credit card.
However, in order to secure the tickets in advance and to minimize queuing up at the counter, visitors are encouraged to purchase their tickets online through the SISTIC website.
Admission tickets are available for purchase up to one month in advance.
Is there any price difference between buying the tickets at the museum counter, through SISTIC website or via SISTIC authorized agents?
There is no price difference between purchasing the tickets at the museum counter or through SISTIC.
Besides purchasing tickets at our museum ticketing counter, or through the SISTIC website, admission tickets may also be purchased from all SISTIC authorized agents in Singapore and several neighbouring countries. You have the option to pay by cash, credit card or NETS for your purchase.
Alternatively, you can also purchase our tickets through the SISTIC hotline at +65 6348 5555.
If I purchase my tickets through SISTIC online, do I still need to collect the admission tickets from the SISTIC counters?
There is no need to collect the admission tickets from the SISTIC counters, if the ticket delivery method was chosen as E-Ticket. It is also not compulsory to print out the E-Ticket.
Under the Shopping Cart of the SISTIC website, visitors can opt for the ticket delivery method as E-Ticket. Simply download the ticket barcode (which will be sent via email) and save it onto a mobile device. On the day of visit, you may show the E-Ticket with the barcode on the mobile device for admission into our museum.
Visitors who would like to have the actual admission tickets can purchase the tickets at the museum counter or from SISTIC authorized agents.
What is an E-Ticket?
An E-Ticket is an electronic form of ticket that can directly be used for admission at the museum. It is sent via a hyperlink on the email confirmation for free.
E-Ticket comes in *PDF format, and can be downloaded from the link that is found on the top right corner of the email confirmation after your purchase online. Kindly note that there may be multiple pages as 1 ticket is required per person for admission. Each copy can only be used by one person as it contains a unique barcode.
*Please be informed that you will need to have an Acrobat Reader to open the file containing the E-Ticket.
What are the operating hours of the museum?
The museum opens on Tuesdays to Sundays, from 10.00am to 6.00pm.
Our last admission is at 4.30pm, as it will typically require around 1.5 hours to tour both the Biodiversity Gallery and Heritage Gallery.
However, do check the LKCNHM website for any non-operational sessions.
Why are there different session timings for the booking?
There are three visit sessions per day, for capacity control purposes. This is to help ensure that every visitor will have a positive and meaningful visit experience to the museum.
The timings for admission into the museum are between:
Session 1: 10.00am – 1.00pm
Session 2: 1.00pm – 4.00pm
Session 3: 4.00pm – 6.00pm
If the ticket is purchased for Session 2, visitors can enter the gallery any time between 1.00pm – 4.00pm. Once entered, there is no time limit that the visitor has to exit, but our museum closes at 6.00pm.
Is there a guided tour for the visit sessions?
The ticket purchased is only for the free-and-easy (non-guided) visit.
The museum does provide complimentary volunteer-led guided tours on weekends. For more information on the tours, please visit here.
However, do note that the complimentary volunteer-led guided tour is conducted by our volunteer guides and is subject to availability.
Are there bulk purchase discounts for groups
Our group discount rate is extended to purchase of 41 tickets and above for each individual price category.
For purchase of 1 – 40 tickets, the normal rate applies and tickets can be purchased at the museum counter or via all sales channels of SISTIC.
For purchase of 41 tickets and above per price category, please write in to nhmvisit@nus.edu.sg for more information.
What do I have to take note for group visit?
There is a drop-off point right in front of the museum entrance, and a carpark behind the museum. However, there is no coach-parking bay within NUS.
As there is limited toilet inside the gallery, it would be advisable for groups to go to the washrooms at the lobby first, before entering the museum.
Is there a carpark at the museum?
Yes, there is parking facility available at the Lee Kong Chian Natural History Museum (NUS Carpark 3A). More parking facilities are also available at Yong Siew Toh Conservatory of Music (NUS Carpark 3) and NUS Raffles Hall (NUS Carpark 4).
Parking at the above mentioned carpark is free on Sundays and Public Holidays.
Are there membership packages available?
Yes, we are proud to present our membership packages for Individuals, Families and Corporate groups. Special discounts are also given to NUS Staff and NUS Alumni, with valid NUS Staff / NUS Alumni card as verification.
Our specially designed Family Membership allows the cardholder to bring along any 4 different accompanying pax each visit, regardless of age and nationality. Benefits includes unlimited admission to the museum, discounts to retail outlets and more!
For more information on our membership package, do check out the LKCNHMembership website here.
Where can I purchase the membership packages?
All membership packages can be purchased at the museum ticketing counter. The membership card will be issued after registration at the museum counter.
For non-NUS staff or alumni, the Individual and Family membership are also available for online purchase at http://sistic.com.sg/events/clkc2015 or through all SISTIC authorized agents. For any enquiries regarding the membership, please call +65 6601 3333 or email nhmmembership@nus.edu.sg for more details.
What are the guidelines for purchasing tickets?
A valid identity card has to be presented for each admission ticket at the point of purchase and entry.
Please note that random checks on tickets will be conducted at the point of purchase or entry. Visitors unable to present proof of eligibility are required to purchase another full-price ticket.
What are the guidelines in the gallery?
Children 3 years old and above are required to purchase a ticket for admission.
No food and drinks are allowed inside the galleries.
Flash photography and using of selfie-stick is prohibited inside the galleries.
Lost ticket will not be replaced.
Visitors are required to have their tickets with them for both entry and exit.
What can I expect to see at Lee Kong Chian Natural History Museum?
The exhibition gallery is divided into 2 levels. The Biodiversity Gallery located at the lower first floor houses fifteen thematic zones, each showcasing specimens from the museum’s collection. The star attraction in this gallery is the three sauropod fossils at the Dinosaur Zone, and Jubilee, the Singapore Whale at the Mammal Zone.
The Heritage Gallery located at Level 1M includes five exhibit zones, presenting an account of the museum’s development and traces the relationship between Singapore’s development and natural history, all bearing rich historical and heritage values of Singapore.
We look forward to welcoming you, your family and friends to the Lee Kong Chian Natural History Museum.
Please see our website below for more details:
