Job Description 

To provide upfront assistance to visitors in terms of ticketing purchase and handling visitors’ enquiries, to ensure that the needs of museum visitors are appropriately met. 

• Provide friendly assistance to visitors and handle walk-in, phone, and email enquiries.
  • Execute ticketing and cashiering duties, including troubleshooting basic ticketing and admission issues.
  • Manage queues, crowd flow, and support group visits, school groups, and peak periods.
  • Handle customer complaints professionally and provide appropriate solutions within guidelines.
  • Share accurate information on exhibitions, programmes, and museum facilities.
  • Assist with events, tours, and emergency procedures when required.
  • Support opening/closing duties, maintain counter readiness, and ensure the FOH area is neat and organized.
  • Guide and train new staff or interns on ticketing procedures and FOH operations.
  • Deliver excellent customer service and engage visitors positively.
  • Perform any other duties relevant to daily operations. 

Qualifications/Requirements 

• GCE ‘N’ / ‘O’ Level or ITE certification.
  • Customer service experience or related training preferred.
  • Bilingual in English and Mandarin, with good verbal and written communication skills.
  • Comfortable working in a fast-paced environment and managing peak crowd situations.
  • Friendly, approachable, and able to interact confidently with visitors of all ages.
  • A good team player with a positive attitude and willingness to learn.
  • Able to multi-task and handle operational responsibilities efficiently.
  • Proficient in basic PC skills; familiarity with ticketing or point-of-sale systems is an advantage.
  • Willing to work on weekends and public holidays as part of a duty roster. 

Application Procedure  

Interested applicants may apply here. We regret to inform that only shortlisted candidates will be notified.